NEW PUBLIC MANAGEMENT AND LOCAL GOVERNMENT – AUTONOMY OF LOCAL PUBLIC SERVICE MANAGERS

Daniela Franić

doi:10.5937/ptp2503050F

Authors

Daniela Franić Adriatic osiguranje d.d., Zagreb, Croatia https://orcid.org/0009-0004-9826-4203

DOI:

https://doi.org/10.5937/ptp2503050F

Keywords:

managerial autonomy, local public services, companies established by local self-government units, new public management, meritocracy

Abstract

This paper addresses the question of the autonomy of managers of entities that provide local public services (companies established by local self-government units for the performance of communal activities), inspired by the principles of new public management. It analyzes the extent of their autonomy, with particular emphasis on the influence of political factors and managerial capacities. On the theoretical level, the paper examines the relationship (dichotomy) between public authorities and the governing bodies of local utility companies, as well as the types of autonomy that arise from this relationship. The empirical part of the study is based on data collected through a survey conducted in 36 utility companies in the Republic of Croatia during 2023. The aim of the paper is to answer whether public authorities influence the managerial activities and autonomy of local public service managers, and how their roles and functions are interconnected. It has been concluded that clearly defined goals, the establishment of accountability, and constructive cooperation are crucial for the effective delivery of quality and accessible services that meet the needs of the local community.

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